PUBLIC OFFER
for entering into a service agreement

1. General provisions and definitions

1.1. This Public Offer contains the terms for entering into a service agreement (the “Agreement”). Performing Acceptance actions means full and unconditional acceptance of the Agreement terms. The Agreement terms apply in the version published on the website on the Acceptance date; for any already-paid period, the guarantees of Section 9 apply.

1.2. Terms and rules referenced in the Agreement (including platform rules/restrictions, the privacy policy, and other documents published on the website) form an integral part of the Agreement to the extent they do not contradict mandatory provisions of law.

• Contractor: Solod Sergey Anatolyevich (Tax ID 251121155872), payer of the Professional Income Tax (NPD).
• Rizae / Rizae: The name (designation) of the service operated by the Contractor. If the interface/materials use the name “Rizae”, “Rizae”, or similar, it refers to the same Contractor service unless expressly stated otherwise.
• Customer (User): A legally capable individual who has reached the age of 16. By Accepting, the User confirms they are at least 16 years old and have lawful grounds to dispose of funds and/or other payment instruments. If there are doubts about the legality of payment/acceptance by a minor, the Contractor may request confirmation of consent from a legal representative (parent/guardian) or other reasonable supporting information.
• Service (Platform): The Rizae software platform for chatting with AI characters in text format, available 24/7 via web interface (desktop and mobile) at https://rizae.com.
• AI character: A virtual character (including a fictional persona) that responds to the User’s requests in a text chat using artificial intelligence technologies.
• Curated collection: The Service is a curated platform: characters, their descriptions, and visual materials are created and maintained by the Contractor (or authorized rightsholders). The Service is not an open platform for users to publish their own characters/galleries/content, except for entering text messages in chats in accordance with the rules.
• Access period: A period of time during which the User is granted access to paid features of the Service (by subscription or by a one-time purchase/pack).
• Subscription (for RU-issued cards): An auto-renewal (recurring payment) model where the next period is charged automatically (unless the User disables auto-renewal before the next charge date).
• One-time purchase / Pack (for non-RU cards): A non-renewing payment model: the User pays once for access for a chosen term (1/3/6/12 months). Access ends when the paid term expires unless the User makes a new payment.
• Payment form: The payment provider page/interface showing the final amount, currency, fee (if applicable), and where payment is confirmed. The payment form data prevails in case of discrepancies with information on the website.
• Platform rules (brief): The platform is intended for users 16+ and is not a dating service. Romance, flirting, and any intimate interaction (in any direction and with any characters) are prohibited across the entire platform, as well as requesting/transmitting personal data and payment details.
• Internal points (if applicable): If the platform uses internal points/credits, they are used only within the service, are not money, and cannot be exchanged or withdrawn.
• Acceptance of the Offer: Registration of an account, confirmation of consent (e.g., by clicking “I agree”) and/or payment for the Services and/or actual use of paid features (if applicable) within the paid access period.
• Evidence and logs: The parties acknowledge that technical data of the Service and the provider (logs, timestamps, payment IDs, session data, IP/UA, billing events, and other technical records) may be used to confirm the fact of service delivery, the User’s actions, and/or payment circumstances unless proven otherwise.

2. Subject of the Agreement

2.1. The Contractor provides the Customer with access to the Rizae functionality and AI characters in a text chat format, and the Customer pays for such access under the selected plan (subscription or one-time purchase/pack).

2.2. Nature of services: Rizae is a platform for text communication with AI characters, including (i) educational/useful content (scientists, teachers, mentors, writers - explanations, writing help, languages, soft skills, planning), (ii) entertainment scenarios (including fantasy: story dialogues, mini-quests, puzzles), and (iii) social/friendly interaction (support, progress and goals discussions). Format: text dialogues. The platform is intended for users 16+ and is not a dating service; romance, flirting, and any intimate interaction are prohibited in any direction and with any characters. The number of available characters, illustrations, and features is determined by the Service catalog/interface and may change.

2.3. Access is provided online. Paid features are activated after payment confirmation by the payment provider and are usually available immediately; however, in some cases activation may take up to 30 minutes due to technical specifics of payment processing/confirmation. For any questions, contact sergeissolod@gmail.com or use the feedback form on the website.

2.4. The User understands and agrees that AI answers may contain inaccuracies, subjective wording, and/or errors; the User must independently verify critically important information. The Service is not a source of professional advice (medical, legal, financial, etc.).

3. Access levels (Plans) and features

3.0. The scope of access rights depends on the selected plan. “Conversation context” means the number of most recent chat messages that may be used to generate the next reply. Current comparison:

4. Pricing and payment procedure

4.1. The service price is determined by the prices shown on the website and in the payment form. The platform uses regional pricing and different payment models depending on the card issuer country and/or data used by the payment form (e.g., billing address/country). The exact amount, currency, and available payment model (subscription or one-time purchase) are always shown on the final payment form page before confirming the charge and prevail in case of discrepancies.

4.1.1. For cards issued in the Russian Federation: access is provided by subscription (auto-renewal, recurring payments) at 999 ₽/month (999 ₽) or 8 999 ₽/year (8,999 ₽) - if this method is available in the payment form.

4.1.2. For cards issued outside the Russian Federation: due to technical limitations of the Prodamus payment platform, recurring payments may be unavailable. In that case, access is provided as a one-time purchase (not a subscription) for a selected term of 1/3/6/12 months without auto-renewal. Currency and prices depend on region (Eurozone - EUR, other countries - USD) and are shown in the payment form.

4.1.3. Prices for Eurozone users (EUR), one-time purchase (no auto-renewal): 1 month - €9.99 (9.99); 3 months - €24.99 (24.99); 6 months - €47.99 (47.99); 12 months - €89.99 (89.99).

4.1.4. Prices for other countries (USD), one-time purchase (no auto-renewal): 1 month - $9.99 (9.99); 3 months - $24.99 (24.99); 6 months - $47.99 (47.99); 12 months - $89.99 (89.99).

4.2. Payment provider: payments are accepted via Prodamus and/or another provider specified in the payment form at the time of payment. Due to technical limitations on the provider side: (a) for cards issued in the Russian Federation, access may be оформлен as a subscription with automatic recurring payments (monthly or annual); (b) for cards issued outside the Russian Federation, access may be provided as a one-time purchase (not a subscription) for a selected term (1, 3, 6, or 12 months) without auto-renewal. Available methods and terms are shown in the payment form.

4.4. The Contractor does not store full bank card details. Payment data processing and transaction execution are performed by the payment provider and/or its acquiring banks. The Contractor has no access to full card details; payments are processed using mechanisms provided by the payment provider.

4.5. Possible bank fees and currency conversion are determined by the User’s bank and/or the payment system and do not depend on the Contractor. The final charged amount is shown in the payment form before confirming payment.

4.6. Access activation time: access is provided after payment confirmation by the payment provider. In some cases confirmation may take up to 30 minutes due to technical specifics. If access is not activated within 30 minutes, contact sergeissolod@gmail.com or use the feedback form on the website.

4.7. Regional pricing: the Contractor may set different prices and currencies for different regions and payment methods (including due to provider technical reasons). The User sees the applicable price, currency, and payment model before paying. Payment means the User agrees to the price, currency, access term, and payment method shown in the payment form.

4.8. Erroneous charges and chargebacks: if the User suspects an erroneous/duplicate charge, they must first contact support (sergeissolod@gmail.com) with the payment ID. An unjustified unilateral chargeback without an attempt to resolve may result in temporary access suspension while investigating; this does not limit consumer rights granted by law.

4.9. Receipts and proof of payment: the payment provider and/or acquiring bank forms payment confirmations under its rules. The Contractor, as an NPD taxpayer, issues an NPD receipt for received income and sends it to the User via a contact available to the Contractor (e.g., email specified during payment/in the account) within the сроки required by applicable law.

5. Technical terms and data (AS IS)

• AS IS / NO WARRANTIES: the service is provided “as is” (AS IS) and “as available” (AS AVAILABLE). The Contractor does not guarantee that the service will fully meet the User’s subjective expectations, nor uninterrupted operation, error-free performance, or 100% uptime.
• AVAILABILITY AND DOWNTIME: temporary downtime and/or access limitations may occur due to updates, maintenance, technical failures, issues with hosting providers/ISPs, changes on the payment provider side, and other reasons beyond the Contractor’s reasonable control.
• LOCALIZATION AND HOSTING: the service, including source code, files, databases, and infrastructure, is hosted and maintained on servers located in the Russian Federation. The Contractor does not perform cross-border transfer of Users’ personal data. If in the future the architecture changes such that cross-border transfer becomes necessary, the Contractor will update legal documents in advance and notify Users as provided in Section 9.
• PAYMENTS: payment details are processed exclusively by the payment provider and/or acquiring bank. The Contractor does not receive or store full bank card details.
• PERSONAL DATA PROCESSING: by providing data during registration, use of the Service, and/or payment, the User consents to the Contractor processing personal data for concluding and performing the Agreement, providing access, support operations, legal compliance, and security (anti-fraud/moderation). Personal data processing terms and the User’s rights are defined by the Service Privacy Policy. The Privacy Policy applies to personal data.
• CURATION AND UGC: the service is a curated platform. User-generated content within the Service consists of text messages entered by the User in chats. The Service is not intended for users to publish their own characters, biographies, galleries, and/or other materials unless expressly предусмотрено by the interface and separate rules (in such case additional terms and restrictions apply).
• ACCOUNT AND ACCESS: the User must keep access credentials (login/password/codes) confidential and must not share access with third parties. Actions performed via the User’s account are deemed performed by the User unless proven otherwise. If compromise is suspected, the User must immediately notify the Contractor.
• MODERATION AND ANTI-FRAUD: to ensure compliance with rules and safety, the Service may use automated moderation and anti-fraud mechanisms, as well as selective review of support requests. If violations are detected, access may be restricted/suspended.
• PROHIBITION ON PERSONAL DATA AND PAYMENT DETAILS: do not enter or request third-party personal data and sensitive information in chats (passport data, passwords, access codes, card/account numbers, CVV/CVC, SMS codes, etc.). The Contractor is not liable for consequences of the User voluntarily sharing such data.
• 16+ RULES AND NO-ROMANCE POLICY: the platform is not a dating service. Romance, flirting, and any intimate interaction are prohibited across the entire platform - in any direction and with any characters. Pornographic/erotic content and any attempts to involve the service in intimate topics are also prohibited.
• PROHIBITION ON ATTACKS AND BYPASSES: scraping/parsing, automated requests, attempts to bypass limitations, interference with the service, extraction of prompts/models, jailbreak attempts/exploitation of vulnerabilities, and any actions creating excessive load on the infrastructure are prohibited.
• IMAGES: the website uses stylized illustrations; images of real people are not posted. If the Service does not allow user image uploads, the User must not attempt to upload/transmit such materials via обходные methods.
• ACCURACY AND DISCLAIMER: all responses are generated using AI technologies and may contain inaccuracies. If needed, verify information from independent sources. AI characters do not replace medical, psychological, legal, financial, or other professional help.
• NO FINANCIAL SERVICES: the platform does not provide financial services and is not a source of investment recommendations.
• DATA RETENTION: chats and technical data may be stored to provide functionality, ensure security, moderate, investigate incidents, and improve quality. The User understands that deletion may be technically limited and/or restricted by law.

6. Refunds (Refund Policy)

The refund and recalculation procedure under the Agreement is defined below and applies considering services actually provided and the Contractor’s reasonable expenses. Nothing in this section limits consumer rights granted by mandatory provisions of applicable law.

7. Rights and intellectual property

• License: the User receives a limited, non-exclusive, non-transferable license to use the website interface and Service functionality solely for personal use to the extent necessary to receive the services. Any other use is allowed only with the Contractor’s written consent.
• Contractor rights: all rights to the code, design, structure, databases, texts, selection and arrangement of materials, as well as to characters, their descriptions and visual materials belong to the Contractor and/or authorized rightsholders unless expressly stated otherwise.
• No extraction and redistribution: scraping/parsing/automated data extraction, reverse engineering, decompilation, attempts to extract prompts/models/logic, reproduction, copying, distribution, public display, and/or commercial redistribution of Service materials (including characters, descriptions, illustrations, catalog structure and chats) without written consent are prohibited, except where expressly permitted by law.
• User content (messages): the User retains rights to text messages they enter, but grants the Contractor the right to use such messages to the extent necessary to provide services, operate the service, moderate, investigate incidents, and improve quality (e.g., error analysis and quality improvement), where possible in anonymized form and in compliance with applicable personal data law.
• Use of AI outputs: the User may use outputs for personal and business purposes, assuming responsibility for verifying their accuracy and compliance with law/facts.

8. Liability and blocking

• Blocking/restricting access: the Contractor may restrict access without notice in case of suspicious activity and/or violation of Platform Rules (including automated requests, scraping/parsing, prompt hacking/jailbreak attempts, distribution of prohibited content, attempts of romance/flirting/intimate interactions, requesting/transmitting personal data or payment details, and unauthorized copying/redistribution of Service materials). Where possible, the Contractor notifies the User about the reasons via available channels.
• User liability: the User is responsible for complying with law, platform rules, and this Agreement, and for consequences of publishing/using results obtained in the Service. The User undertakes not to use the service for illegal purposes.
• Liability cap: the Contractor’s liability for any claims related to the use of the Service and/or provision of services is limited to the amount paid by the User for the last billing period (month/year), unless otherwise required by mandatory law. The liability limitations do not apply where prohibited by law.
• Exclusion of indirect damages: the Contractor is not liable for lost profit, indirect/consequential damages, or other consequences arising from use or inability to use the Service, to the extent permitted by law.
• Force majeure: the parties are released from liability due to force majeure (Internet/network disruptions, sanctions, military actions, natural disasters, decisions of public authorities, failures of providers/payment systems).

9. Final provisions

• Claims procedure: disputes are resolved by negotiations. Claims and requests are sent to: sergeissolod@gmail.com or via the feedback form on the website. Response to general inquiries: up to 30 days. Requests related to refunds and other monetary claims are processed within the timelines established by applicable law; the Contractor aims to process such requests, as a rule, no later than 10 calendar days from receipt (provided sufficient information is supplied to identify the payment and account).
• Changes: the Contractor may change the terms unilaterally. The new version becomes effective upon publication on the website. The Contractor additionally notifies Users of material changes (e.g., via the Service interface and/or email if provided). If changes worsen terms of already paid access, such changes generally apply from the next paid period; until the end of the current paid period, the paid terms apply, or the User may disable auto-renewal and/or terminate the Agreement with recalculation for the unused period considering services actually provided and reasonable expenses.
• Governing law: the Agreement is governed by the law of the Russian Federation. If the User is a consumer, nothing in the Agreement limits the User’s rights granted by mandatory consumer protection rules and other mandatory provisions. For Users from other jurisdictions, their country’s mandatory rules apply to the extent they apply regardless of the chosen law.
• Severability: if any term of the Agreement is found invalid, it does not affect the validity of the remaining terms.

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